RETURNS POLICY
RETURNS POLICY
We hope you love your order, However if you wish to return or exchange your order, you have 14 days from your delivery date so submit your return. Once your return has been accepted, you have 7 working days to despatch your return.
Anything received after this date will be returned.
To be eligible for a refund, your items must be unworn, in their original packaging with swing tags attached.
Return shipping charges are the customers responsibility. We are currently unable to offer free returns. Please ensure the returns parcel is securely packaged as we will not accept any damaged returns.
We strongly advise to keep return tracking details, as we will not be held responsible for any lost or damaged returns.
We have made returns easy, Please use our returns portal HERE
Your personalised returns note, including the address to send your parcel to, is provided when you complete your return in the portal.
Once your return has reached our warehouse please allow upto 14 working days for your return and refund to be processed.
EXCHANGES
We are happy to offer exchanges, subject to availability, for UK customers only.
For any further assistance please email
info@williamgiles.co.uk
